Frequently Asked Questions

We manufacture a comprehensive range of pet toys including plush toys, interactive toys, natural material toys, chew toys, and comfort toys for both cats and dogs. All our products are designed as companion toys for long-term use.

Yes, all our products undergo safety and durability testing according to relevant industry standards. We use OEKO-TEX certified materials and conduct comprehensive quality testing to ensure pet safety.

Most of our products use eco-friendly and recyclable materials. We're committed to reducing environmental impact while ensuring pet safety and product durability.

We are a pet toy brand based on manufacturing capabilities. We conduct business with long-term partners in a brand-oriented manner while ensuring stable production and quality control.

Yes. MOQ varies for different products and will be confirmed based on product structure and cooperation method.

Yes. We provide basic product visual support for partners, including product images and necessary display materials to help partners enter the market more efficiently.

Under specific market conditions, we can discuss regional or channel-based cooperation arrangements. Exclusive conditions will be evaluated based on market size and cooperation plans.

Send us an email at koukepet@gmail.com with information about your store and business. We're always ready to supply products to qualified retailers.

Standard products typically have a lead time of 4-6 weeks. Custom solutions may require additional time depending on complexity and order volume.

Yes, we ship to over 50 countries worldwide. We have extensive experience in international logistics and can handle export documentation and shipping arrangements.

Yes, we offer OEM and private label services. Our team can work with you to develop custom products based on your specifications and brand requirements.

We aim to respond to all inquiries within 24 hours during business days. For urgent partnership matters, we often respond much faster.

Yes, we offer comprehensive after-sales support for our partners, including product guidance, marketing materials, and assistance with any product-related questions.

As a manufacturer-backed brand, we maintain complete control over raw materials, production processes, and quality testing. Our 200+ production team ensures consistent quality and stable supply.

We focus on creating companion toys designed for long-term use rather than disposable entertainment. Our stable product line, consistent quality, and long-term partnership approach set us apart in the market.